Our reimbursement terms and conditions for insured goods and cargo coverage.
Applicable to all APP Insurance cargo and goods coverage
All insurance coverage provides up to 90% reimbursement, provided the goods are delivered in good condition. In the event of damage, the responsible party reserves the right to pursue a claim against the insurance provider for a fixed amount of approximately $38,000.
Reimbursement is calculated on the declared value of goods at the time the policy is issued.
Claims must be lodged within 30 days of the delivery date or the date damage is identified, whichever is earlier.
Supporting documentation — including a bill of lading, packing list, and damage report — is required for all claims.
The fixed claim amount of $38,000 applies where goods sustain damage during transit and liability has been established against the insuring party.
This policy is provided for general information purposes only and does not constitute a legally binding contract. Coverage terms, reimbursement rates, and claim amounts may vary depending on your specific policy. Always refer to your Product Disclosure Statement (PDS) for full terms and conditions. For questions, contact us at info@appinsurance.com.au or call 0411 066 543.